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V.A.T  (Zero rating)    

All supplies of our products & services to UK consumers attract VAT at the standard rate of 20% (Jan 2011) which may vary from time to time. 

Under certain circumstances the consumer may declare that they are eligible to receive goods or services ZERO rated for VAT.
   
The VAT notice 701/7 August 2002 published by HM Revenue & Customs details that certain products and services may be zero rated for VAT when supplied to a disabled person for their domestic or personal use.


You do not have to be 'registered' disabled, deaf, blind or hard of hearing to make a TRUE declaration.


The person using the goods or service provided, must declare they are eligible by completing and returning a signed Declaration Form; we have provided a copy below for your convenience. 

                                                 
                                         Print VAT exemption form for an Individual
 

If they are unable to do this it could be completed by a parent, guardian, doctor or another responsible person on their behalf.
 

Alternatively there is a drop down option on our on-line shop. Here you can choose to have the vat charged at 0%; however, this can only be done if you also confirm that you are making a TRUE declaration in line with the conditions detailed on this page. Failure to confirm a TRUE declaration will result in VAT being charged at the standard rate of 20%. It is also likely to delay you order whilst we adjust payments etc.

Please note there are penalties for making false declarations.


If you are in any doubt as to whether you are eligible to receive goods or services zero rated for VAT you can contact the National Advise Service on 0845 010 9000 or consult 701/7 VAT Reliefs for Disabled People.

Here are some examples of whether VAT exemption may be claimed or not.  Please be aware this is a guide and not a legal interpretation.  Notice 701/7 states that if you are a “disabled person” you may, on some occasions, receive zero rated goods.  Certain items may fulfil all the conditions for zero rating when supplied as part of a larger system but not when purchased individually (e.g. batteries).

Full details are available from H.M.R.C

Also see supply OUTSIDE UK (below):
 
A.     Supply to an individual

The supply to an Individual a product or service designed for the disabled and for the individuals personal use. 

The consumer may request ‘exemption’ from paying VAT if they present the correct documentation at the point of sale (Declaration by an eligible person). Or acceptance being confirmed electronically.

There is a drop down product option on the product details page (for items that are eligible for zero ating of vat).

Here you can choose to have the vat charged at 0%; however, this can only be done if you also confirm that you are making a TRUE declaration.  

Please answer the second question as confirmation.

The sales order will be processed at a lower rate of VAT (currently 0%, however this percentage could vary form time to time).

Your sales order will not be processed at 0% VAT (Zero-rating) without this documentation being present or acceptance being confirmed electronically.

In the absence of a completed/accepted declaration the sales order can be processed as a standard rated supply @ 20% .

 
B.     Supply to a charity

The charity may request ‘exemption’ from paying VAT if the correct documentation is presented at the point of sale (charity relief form).

Or acceptance being confirmed electronically.

There is a drop down product option on the product details page (for items that are eligible for zero ating of vat).

Here you can choose to have the vat charged at 0%; however, this can only be done if you also confirm that you are making a TRUE declaration.  
   

Please answer the second question as confirmation
.

The sales order will be processed at a lower rate of VAT (currently 0%, however this percentage could vary form time to time).

Your sales order will not be processed at 0% VAT (Zero-rating) without this documentation being present or acceptance being confirmed electronically. 

In the absence of a completed/accepted declaration the sales order can be processed as a standard rated supply @ 20% .